Oh Friday night. Couch, puppies, TV, husband, home-made garlic bread.
This week has been a revelation in feeling well. I didn’t realise just how much I was struggling and that almost all of it was due to having a virus (and I have the impaired liver function to prove it). Now that I am almost better I just feel like I am ‘normal’ again – they say this is the golden trimester and I can now appreciate that, instead of experiencing unnatural exhaustion, out-of-the-blue spew alerts, and various other weird and nasty symptoms (heart palpitations, dizzy spells and hot flushes. Sounds like menopause).
Our bathroom renovation started this week (no more showering in thongs!), and naturally the first drama occurred on Day Two, morning. I had forgotten to amend our order for an S-trap toilet to a P-trap. Could we get one on site today? Uhhh … I’m at work. A few phone calls and all was resolved – we can do a swapsie with our supplier on Saturday. Easy peasy.
Day Two, afternoon. The shower-bath we bought off the specs in a brochure, which looked exactly like our old one, is narrow at shower end. Very narrow. Freakishly narrow. The builder, his dad and their plumber have never seen one so narrow. It looks nothing like the spec drawing. We should look at it before they frame it up. Really, we should. And if we want to change it, it’ll probably be about $2000 to move the plumbing that the plumber had spent all day putting in.
And what happened next is what happens when Things Just Work. My builder identified two alternate options to replace The Narrowest Bath In The World, and the timeline on Day Three, morning, went like this:
- 8:10am: Call Supplier 1 re Bath 1 (recommended by builder). None in stock. Doesn’t refer to supplier.
- 8:15: Call Supplier 2 re Bath 2 (which we wanted anyway). No Supplier 2 branches keep it in stock, but there’s one at the warehouse in Dandenong he can have at his store by 11am tomorrow. Purchase over phone.
- 8:20: Advise builder. Builder asks if we can get it in today to prevent further delays and cancellation costs.
- 8:25: call Supplier 2. They have someone at the warehouse right now and can have it at their store by 10:30am. Advise builder of same.
- 8:30: Supplier 2 calls and asks if we want it delivered to home as they’re going past anyway. Yes please. Advise builder not to bother collecting it.
- 8:35: Builder asks if Supplier 2 can advise when they leave warehouse so builder can arrive on site.
- 8:40: Call Supplier 2. Driver has just left warehouse.
- 9:30: delivery of Bath 2 to home, within 90 minutes of first calling Supplier 2.
- 10:00: send customer compliment to Supplier 2.
I can take credit for some of this – making decisions quickly, sourcing baths with the keen scent of a scavenger – but most of it goes to Supplier 2, who was friendly, professional and went out of the way to help me. We’re still stuck with $2000 of extra, unexpected costs, but that is far far better than living with a shower base that was, quite literally, only as wide as the length of my husband’s foot where you were meant to stand under the shower. I’ve also negotiated a return of The Narrowest Bath In The World with the shop that sold it to us, and they were, to their credit, excellent about the whole thing. And I’m also grateful to my builder for stopping to think that we should really check out The Narrowest Bath In The World before he built it in. We’ve ended up with a bath that will suit our needs over the coming years much better, and I can’t wait to get to use it.
There’s no real lesson here; just to be clear, realistic and nice when dealing with people who you want to help you out.